Why are they always late? Why do they charge so much? They've left the place a mess!
Admit it, we've all judged a Tradesman. And yes, we have all experienced a Tradesman that has not met our standards. Once we experience an unfortunate event with a Tradie, we tend to put them all in the same basket and give them a bad rap.
I am here to put a stop to it. Being a Plumber for over 20 years, I have experienced the ups and downs of customer service and have also been on the receiving end of it to. With this experience, I have created a 1 day training session for Tradies to start shifting their mindset and also shift the mindset of their customers. A win/win for both. Our "7 Steps to a Profitable Sale", dives into the finer details ofcustomer service and how to handle the objections that arise when selling your service. After all, you are a professional and have worked very hard to get where you have been, just like any other profession.
Know briefly the 7 steps covered on the course:
-First Impressions We run through how your appearance and your initial communication with the customer will set you up for the rest of the service.
-Gathering Information Learn strategies to gathering information that will help identify the customers “hot button” and reveal their true wants and needs. Also how to carry out a pre-work inspection with confidence.
-Building an Option Sheet Learn how to add multiple tasks to an option sheet and still make it easy for the customer to understand.
-Presenting the Option Sheet Clear and simple way to present the options they have for their customers.
-Handling Objections Learn the art of handling objections and will re frame the way they view objections, as a positive and natural part of the sales process.
-Closing the Sale This session will explore effortless ways to close those sales.
-Testimonials & Referrals Learn how to make the most of asking for a testimonial and referrals.